At Flower Delivery West Norwood, our commitment is centred on delivering the freshest, most beautiful floral arrangements to every home and business in the area. As your trusted local West Norwood florist, we take immense pride in the quality of our flowers and service. Every bouquet that leaves our shop is carefully arranged and quality-checked to ensure maximum freshness and enjoyment.
We understand that on rare occasions, the unexpected can happen during transit. If your flowers or arrangement arrive damaged, please notify us as soon as possible. Damage includes significant wilting, broken stems, or any indication that the flowers are not in a satisfactory condition upon receipt. To help us quickly resolve the issue, please contact us within 24 hours of delivery and provide a photo of the damaged bouquet as delivered. This helps us ensure prompt assistance and continual improvement of our service.
Our flowers are always sourced from reputable growers and arranged on the day of dispatch for peak freshness. We guarantee that our flowers will remain visually fresh and vibrant for at least 5 days from the date of delivery, provided that the care instructions supplied with your order are followed. Because flowers are natural products, some variation in longevity may occur due to room temperature and handling.
Your satisfaction is our top priority. If you are not happy with the flower arrangement you receive, depending on the issue, you may be eligible for a full refund or a replacement bouquet. Our refund and replacement options are as follows:
To process a refund or replacement, we kindly request a photograph of the delivered arrangement and details of your order.
If you are dissatisfied for any reason not listed above, we want to hear from you. Your feedback enables us to continuously improve. To make a complaint, please contact our team with your order details and describe the issue you have experienced. We will acknowledge your complaint promptly and carry out a thorough review, keeping you updated along the way. If your complaint relates to customer service, we aim to resolve this within 48 hours. For product-specific concerns, we typically resolve the matter within 3 working days depending on the complexity of the issue.
We have built a reputation as a reliable and trusted florist by serving the West Norwood community—both households and businesses—with care and dedication. Our returns, refunds, and complaints policy reflects our belief in honest business and our passion for floristry. When you order from Flower Delivery West Norwood, you can do so with confidence, knowing every effort is made to ensure you receive only the freshest flowers and attentive local service in West Norwood and the surrounding areas.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
