Welcome to Flower Delivery West Norwood. These Terms & Conditions govern your use of our website and your purchase of flowers and related products for delivery in West Norwood and surrounding areas. Please read these terms carefully before placing your order. By accessing our website and completing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our service.
Flower Delivery West Norwood reserves the right to amend these Terms & Conditions at any time. Continued use of our website after amendments means you accept the revised terms.
Our flower delivery service is available to customers in West Norwood and neighbouring areas. By placing an order, you confirm you are legally capable of entering into binding contracts and are at least 18 years of age. We reserve the right to decline service to any customer or location at our discretion.
All products are subject to availability. While we aim to deliver flowers and arrangements as shown on our website, the nature of flowers means substitutions may occasionally be necessary due to seasonal or regional availability. Substitute items will match the original in quality and value, ensuring the recipient receives the same level of satisfaction.
Images used on our website are for illustrative purposes only and actual products may vary in appearance. If a specific flower, container, or accessory is unavailable, we will replace it with an item of equal or higher quality and value.
To make ordering your flowers for delivery in West Norwood as smooth as possible, please follow these steps:
Please always ensure accuracy of recipient information to avoid delays or non-delivery. Orders received with incomplete or incorrect details may result in additional charges, delays, or cancellation.
We accept payment via major credit and debit cards, as well as other payment methods displayed at checkout. Payments are processed securely, and all charges will be in pounds sterling (£ GBP), inclusive of VAT where applicable.
Your payment method will be charged at the time of purchase. We reserve the right to withhold delivery until full payment has been received and verified. Prices displayed on our website include delivery to West Norwood and immediate surroundings unless otherwise specified; any additional delivery fees will be clearly stated prior to checkout.
All transactions are subject to validation checks and authorisation by the card issuer or payment processing service. We are not responsible for delays or cancellation caused by the refusal of your payment provider to process your transaction.
We offer flower delivery services throughout West Norwood and adjacent areas. Deliveries are made on selected dates and times as specified at the point of order, subject to order volume and delivery route planning. Whilst every effort is made to fulfil your preferred delivery date and time, we cannot guarantee exact delivery times during periods of high demand or in exceptional circumstances.
If the recipient is unavailable at the time of delivery, we will follow any delivery instructions provided (e.g., leave with neighbour, safe place), or otherwise attempt to re-deliver at our discretion. In the case of non-delivery due to incorrect address or recipient unavailability, we will attempt to contact you to arrange alternative solutions, which may result in additional charges.
Once your order has been delivered, responsibility for the flowers passes to the recipient. Please inspect on arrival and report any major issues or damage as soon as possible to allow us to investigate.
If you wish to amend or cancel your flower delivery order in West Norwood after it has been placed, please contact us as soon as possible. Amendments or cancellations must be requested before your order is prepared and dispatched. While we will do our best to accommodate requests, due to the perishable nature of flowers and the personalised nature of our arrangements, we cannot always guarantee amendments or refunds once the order process is underway.
Where a cancellation is accepted before order preparation, a full refund will be issued by the original payment method, subject to our processing times. If a cancellation is not possible because the flowers have already been prepared or dispatched, refunds may not be available except in cases where we have failed to fulfil our contractual obligations (e.g., non-delivery or significant errors in the product).
Custom, made-to-order, or peak period orders (such as Valentine’s Day, Mother’s Day, and Christmas) are subject to specific cancellation guidelines, which may result in reduced refund opportunities. Please enquire at the time of your order if you are unsure.
Due to the perishable nature of flowers, we are typically unable to accept returns. In the rare event your order arrives in unsatisfactory condition or significantly differs from your order description, please notify us immediately upon delivery, supplying photographic evidence where possible. We may offer a replacement, partial refund, or other resolution at our discretion. All complaints must be made within 24 hours of delivery to ensure prompt action.
Refunds for approved claims will be processed back to the original payment method within 5-10 working days, subject to payment provider processing times. We do not issue cash refunds or refund to alternative payment methods.
Flower Delivery West Norwood takes every care to ensure your order is fulfilled to an excellent standard. However, our liability is limited as follows:
Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability which it is unlawful to exclude or limit.
All content on the Flower Delivery West Norwood website, including text, images, logos, and graphics, remain the property of Flower Delivery West Norwood or its licensors. Use of any website content for commercial purposes without our written consent is strictly prohibited.
Your privacy is important to us. Information collected for order processing and delivery will be handled according to our Privacy Policy. Your personal data will not be sold or disclosed to third parties except as necessary to fulfil your order or where required by law. Please review our full Privacy Policy for more details about how your data is handled.
These Terms & Conditions and any disputes arising from use of the Flower Delivery West Norwood service are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Any failure by Flower Delivery West Norwood to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.
If you have any questions regarding these Terms & Conditions, require assistance with your online flower delivery order in West Norwood, or wish to raise a concern, please refer to our customer service page for details on how to get in touch. We are committed to responding promptly and helping resolve any enquiries or issues you may have.
These Terms & Conditions apply to all customers of Flower Delivery West Norwood, including those in West Norwood and the surrounding areas. By placing an order on our website or by any other means, you agree to comply with these terms as outlined above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Norwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Norwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
